BTCCpro has blocked my withdraw in BTC, staff keeps lying (

BTCCpro has been lying to me for the past 72 hours about converting my yuan balance back to BTC. First they disabled transfers to the spot exchange without notifying customers last week. Then they had a page where you could email them to convert manually. But when I did they gave me the runaround, told me to get back to them. and just now they updated the page so there is no way to withdraw in bitcoin. Now they have kept money and theres no way to get it out without a Chinese bank account….