I’m a reasonable person. I give people the benefit of the doubt but this situation has became super fishy.
We transferred 60k USD on the 24th of November and funds are still not showing in our Kraken account.
Their support team keeps saying the same thing over and over, asking for the same thing, over and over:
“Hi, Thank you for providing that information. Unfortunately, we are still unable to locate a deposit matching these details. Will you please attach a deposit slip or remittance receipt to assist in locating your funds? Best, Kraken Client Engagement”
Their website is broken as hell and now they are stealing our money? Did anybody have a similar situation with them?
After I created this post, finally things started to move. I have sent them the documents couple of times and they finally realized that was the case and decided to look properly into it. It seems it was a mistake from our part:
My apologies. I can see the information that you have already sent.
The one concern for me is the bank name and & country. You have written "Sumitomo Mitsui Banking Japan" but it should read "Sumitomo Mitsui Banking Corporation (SMBC)" and if they require the country in this field it could be added as well.
What I would suggest is to wait a few more days and if the funds do not arrive, they may be returned to you. If we both don't see the funds in a few business days I would suggest recalling the transaction. I'll check back on Wednesday and let you know. If you see the funds returned to you in the meantime please let me know.
We'll get to the bottom of this one way or another. Thanks for your patience.
Kraken Client Engagement"
Hopefully the funds will appear somewhere – either in our bank account or in our Kraken account – shortly.
Will keep you guys posted.
My bank just said that bank names won’t matter as swift updates it automatically – and we have provided the correct swift code – so it’s on you, Kraken!