Kraken Lost My 60k USD Wire Transfer

I’m a reasonable person. I give people the benefit of the doubt but this situation has became super fishy.

We transferred 60k USD on the 24th of November and funds are still not showing in our Kraken account.

Their support team keeps saying the same thing over and over, asking for the same thing, over and over:

“Hi, Thank you for providing that information. Unfortunately, we are still unable to locate a deposit matching these details. Will you please attach a deposit slip or remittance receipt to assist in locating your funds? Best, Kraken Client Engagement”

Their website is broken as hell and now they are stealing our money? Did anybody have a similar situation with them?

UPDATE:

After I created this post, finally things started to move. I have sent them the documents couple of times and they finally realized that was the case and decided to look properly into it. It seems it was a mistake from our part:

"Hi,

My apologies. I can see the information that you have already sent.

The one concern for me is the bank name and & country. You have written "Sumitomo Mitsui Banking Japan" but it should read "Sumitomo Mitsui Banking Corporation (SMBC)" and if they require the country in this field it could be added as well.

What I would suggest is to wait a few more days and if the funds do not arrive, they may be returned to you. If we both don't see the funds in a few business days I would suggest recalling the transaction. I'll check back on Wednesday and let you know. If you see the funds returned to you in the meantime please let me know.

We'll get to the bottom of this one way or another. Thanks for your patience.

Best,

Kraken Client Engagement"

Hopefully the funds will appear somewhere – either in our bank account or in our Kraken account – shortly.

Will keep you guys posted.

UPDATE 2:

My bank just said that bank names won’t matter as swift updates it automatically – and we have provided the correct swift code – so it’s on you, Kraken!

submitted by /u/Al2019
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Bitcoin – The Currency of the Internet

Can we please organize all the information about what is going on right now in this thread? Coinbase, Kraken, GDAX, and so on? There’s no real information here in the sub anymore? Just memes?

Guys, we should make a list of everything that is wrong right now. How is Coinbase doing? Gdax? Kraken?

Below I would like to add the status of other Bitcoin services as you guys keep commenting your experiences. The objective would be for us to have a good overview of whats going on right now.

Mods, please let this post live. We need information during times where everyone is "What the hell is going on".

Please upvote this thread and the good comments and I'll keep editing throughout the day.


  • Bitfinex is doing fine (unless you margin traded yesterday during the flash crash), I didn't try to withdraw though so I don't know if that's working right now.

  • Cryptopia (New Zealand exchange) is doing fine, no downtimes, possible to withdraw and everything seems ok besides everything melting down.

  • GDAX is currently stable.

  • Kraken is having troubles for a long time now. Orders don't go through, 404 errors and duplicated orders, you name it. Basically,yesterday was like any other day for them. (please check Kraken staff comment below).

  • Coinbase FINALLY allowed me to buy bitcoin after several attempts and error messages. (this is not consensus, many people still unable to buy / sell through Coinbase). Coinbase say they are under maintenance.

  • Bitstamp is currently stable and able to make trades.

  • Gemini has been working fine for me. Threw up a couple limit orders as the price was dropping, they went in and ended up being filled successfully.

  • Quadriga (one of the prominent Canadian exchanges) is business as usual.

  • Bittrex is being reported by multiple users, transactions delay, transactions cancelled, support is non existance, etc, be careful.

Kraken replied to the thread with the following comment: "Hi OP, just as a general update, which has been also mentioned by one of the commenters here, /u/bhishmapitamah/ — we do have update(s) coming at Kraken, to the trade engine as well, and they are coming soon (anticipated deployment between 1st and 2nd week(s) of December 2017, although we don't have an exact date). Please see here for further details."

submitted by /u/blockchain_prophet
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Bitcoin – The Currency of the Internet

Kraken USD Withdrawal issues. Over $100K in limbo and the explanation doesn’t make sense? :/

So I posted originally here about how I'm having an odd issue wiring USD from Kraken's bank in Japan to my USD deposit account in Canada. For the life of me, I have no idea what the trouble is and the explanation doesn't make sense. If someone can educate or otherwise help me, I'd really appreciate it.

I've recieved plenty of int'l wires before, in USD and CAD and I've triple and quadruple checked the information I've sent to Kraken. From what I can tell, I've provided exactly what they need. So imagine my surprise when this popped up in my inbox yesterday; and it referenced GBP even though nowhere in the process of setting up a wire did I state any want for GPB…so that's also a little odd.


Hi,

Eliah from the Kraken Client Engagement Team here. I am contacting you about your latest withdrawal attempt through SMBC SWIFT in [CURRENCY], withdrawal [WITHDRAWAL ID].

Unfortunately, this withdrawal has not been carried out and has the status "Failure" on your account as you did not include all the details necessary to carry out the withdrawal successfully. It looks like you did not provide complete details for the bank account in question. As such, please update the bank account information to include all of the following:

  • Intermediary Bank
  • Intermediary Branch
  • Intermediary Address
  • Intermediary SWIFT/BIC

When you have entered this you can carry out another withdrawal in GBP to this bank account and it should succeed. Please let us know if you have any further questions or concerns and I will be happy to address them.


I've never needed intermediary bank information and for my account at the Royal Bank of Canada, I'm completely sure that use of their intermediary (JP Morgan Chase) is only for sending USD to Canada FROM the United States and only in certain cases. When I phone my bank to ask about this they initially told me they didn't even have that info and when I pressed them and found it on my own, they insisted that I should not have to supply intermediary bank information and caution me that including intermediary info' could delay receipt of my wire. Indeed, I can't imagine why the intermediary is even required. It just doesn't make sense to me. In my many experiences with this, only the standard SWIFT+Client Name+Bank Name+Bank Address+Account#+Transit# have ever been required, but if someone could more clearly help me understand if something is different here, I'd be very grateful to be educated.

I don't get why my wire failed or what information they really need. I could supply them the intermediary information, but it doesn't make sense to use the intermediary because Royal Bank of Canada is entirely capable of receiving a SWIFT transmission that originates in Japan and is denominated in USD.

So…what the heck?

/u/krakensupport I'm getting anxious as heck. I know you folks are backlogged but I'm in the middle of moving overseas and this is going to set me back rather notably if this draws out for too long. I guess I'm ultimately hoping to get someone's attention because it seems like the solution to this should be relatively simple if a human touch/intervention is given more than a passing thought. Edit: My support ticket # is 370214

submitted by /u/Canadian_Psycho
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