| submitted by /u/xdrpx
As seen in this sub, the only way to actually get a reaction from exchange customer representatives is to make the issue public.
I have withdrawn $ 1.8M from Bitstamp last Tuesday (5 December). Needless to say, the wire is still pending and there is no reaction whatsoever from support (the only message I received was a generic "I have already escalated your case to the appropriate department who will further process your request." yesterday).
The issue is reminiscent of MtGox – this is exactly how their downfall has started. ATH, no replies from reps, missing withdrawals.
I'd advise against holding any serious amount of money in Bitstamp – I'm starting to seriously doubt their solvency. Please upvote to make the issue more visible.
Support ticket #242125